How long do order responses and support replies take?
We aim to reply to support messages within 24 business hours, Monday through Friday.
FAQ
Quick answers for support, ordering, product questions, and outreach
Fast Answers
Frequently Asked Questions
Start here for the questions customers most commonly ask before reaching out directly.
Where should I ask about products or readiness gear?
Use the contact page and choose Product Inquiry for gear questions, compatibility checks, and stock-related requests.
Do you accept partnership, creator, or press outreach?
Yes. Choose Partnership / Press so those requests can be triaged separately from customer support.
What if I need an answer faster than email?
Use the direct support email on the contact page and include the reason for contact plus any order details to reduce back-and-forth.
Still Need Help?
If your question is specific to an order, a product, or a partnership conversation, use the contact form so we can route it correctly.
Open Contact Page